“A customer is the most important visitor on our premises. He is not dependent on us; we are dependent on him. He is not an interruption in our work; he is the purpose of it. He is not an outsider in our business; he is part of it. We are not doing him a favor by serving him; he is doing us a favor by giving us an opportunity to do so.”
Focus F&B is focused on creating a sustainable culture where service becomes second-nature and is not a daily struggle. We begin all of our coaching classes with an extensive session on creating that culture, discussing why working in your organization matters, how do they see their role, how it impacts the organization, and how to be culture-builders.
We understand it may be difficult to get the teams together, so our 3-day packages includes: Culture Coaching, Service Basics, Etiquette. These are conducted for AM and PM shifts, to ensure different staffing groups and schedules get proper training while operations continue. We end each session with Leadership Coaching designed to guarantee long-term results.
F&B Service Staff
Service coaching topics: Service Basics | Advanced Dinner Service | Steps of Service | Craft Cocktail Culture | Customer Service [Part I, II, or Advanced] | Bar Service Culinary Skills [several levels] | Wine Skills 101
Leadership Coach
Any coaching sessions are incomplete without a plan to ensure proper follow-up, and are actually carried out. Our leadership training focuses on this. How do we engage teams and create the culture of quality and service-centered hospitality? We will teach your managers and supervisors what to look for and how to approach their day, so that they have time to bypass the “daily whirlwind” that can be hospitality business. This allows for quality time focusing on observing and coaching the team. We want to get to the point where they will “get it”, just do it, and be proud of the culture and the establishment in which they work
Library of Other Topics
Our library of topics include: Fundamentals of Purchasing | Manager Coaching | Leading a Team to Greatness | Improve Your On-Floor Presence & Manager Effectiveness | Social Media Engagement | Profit Improvement | Culinary Safety | Health Department Pre-Check | Leadership Development & Accountability | Hire the Right Team | How to Engage Your Team | Driving Profit | Creating a Vision
We have a full library of topics, but please feel free to ask for any additional needs. Additional topics can easily be added using our template. The template will be branded to your company and left for your continued use.