Keep the Social Media Buzz - Buzzing!
Managing your social media buzz can take 30 minutes to an hour a day, tops. While this may seem like a lot, many customers are making their choice based on what they see and read. Most people understand that you will not always be perfect, but will usually browse back a couple of pages worth of comments.
Chat with your team; seek and enlist someone that is passionate about this, and let them go at it. Use these tips, and you will see fruitful rewards!
POST PICS DAILY - AT DIFFERENT TIMES
You should do this no more than once a day but to all social media. It can be done in minutes. Mix it up with food, drinks, and restaurant atmosphere shots.
TALK ABOUT WHAT YOU ARE DOING – WHY SHOULD I GO THERE?
Let the world know what is happening: specials, new menus, the patio, etc.
SOFT-SELLING ONLY
Talk about an offer once in a while, but you should not be seen as a used car salesman.
Be authentic.
TALK ABOUT YOUR TEAM
Do you have a new Chef, a rock-star server, a great mixologist? Use your team member’s name [if they ok it]. This will make it personal and get your team in the game.
ALWAYS RESPOND TO COMMENTS
Responses should be ideally as same-day as possible. Positives can be as simple as a “like” or a “thank you” or “our team will love to hear that!”