restaurant training

     

 
   Who would you like to fire today?

Would do you like to fire someone today?

 

“It’s not the person you fail to hire that destroys your restaurant; it’s the person you fail to fire”. I read this last week and thought that it was all too true in many cases! We knew better but failed to act! The renowned Osmond’s song above implies one bad apple doesn’t spoil the bunch, but we know from experience, it’s quite the contrary.

 

In this world where we endeavor to be supportive and understanding, living in an environment where we never want to upset anyone, we sometimes miss the boat on what our staff really needs from us as leaders, and that is making those tough decisions. Believe me, the rest of the team usually knows what needs to be done and wonder why you are not addressing it.

 

 

     

 
   Getting Culinary & Service Teams United

Before you begin

Where to begin? The first thing to do before you even think about training is to evaluate where you are, and where, and what, you want to be, as a restaurant. Then, create the vision and roadmap with steps to get to that vision. Try to be clear in what it is that you really want your team to work on and the steps that will bring you closer to that goal. Only then can you start the journey to making that vision a reality.

 It’s not as easy as it sounds, though. First, let’s take a look at what you want your restaurant to be.

Answer these questions. Describe your service vision [there is no right or wrong]

a.    Casual                         …..1…..2…..3…..4…..5…..      Formal

b.    Approachable             …..1…..2…..3…..4…..5…..      Reserved

c.    Know the basics         …..1…..2…..3…..4…..5…..      Knowledgeable

d.    Get it out fast              …..1…..2…..3…..4…..5…..     Leisurely

e.    Jeans & T-shirt           …..1…..2…..3…..4…..5…..      Jacket & Tie

f.     Fun & Sassy …..1…..2…..3…..4…..5…..      Mad Scientist

g.    Grandma’s House      …..1…..2…..3…..4…..5….. Emily Post Book of Etiquette

Just a little fun to get you to think about what your vision really is! Many restaurants start training without giving it much thought. Write down the vision of what your restaurant will be.